Data Deletion Policy
Effective Date: 7 July 2026
This Data Deletion Policy explains how to request deletion of data processed by VECTORSCALE LABS PRIVATE LIMITED ("VectorScale Labs", "we", "us", or "our") across our websites, Haulistic, Chatwise, support services, and connected platform integrations.
This page may be used as the public data deletion instructions URL for Meta app review and related platform review processes.
Legal entity: VECTORSCALE LABS PRIVATE LIMITED
Registered office: IX/483, Grand Central, By Group Mukkadan, Kakkanad, Ernakulam - 682030, Kerala, India
Email for deletion requests: admin@vectorscalelabs.com
GSTIN: 32AALCV8663L1ZN
CIN: U62013KL2026PTC100709
1. How to Request Deletion
Email admin@vectorscalelabs.com with the subject line "Data Deletion Request".
Include the following details so we can locate and verify the data:
your name and business name;
the email address used with VectorScale Labs, Haulistic, or Chatwise;
the product involved: Haulistic, Chatwise, website/contact request, or another VectorScale Labs service;
the connected platform involved, if any: Instagram, Facebook Page, Messenger, WhatsApp Business number, Meta Business account, or other integration;
relevant account identifiers, usernames, page names, phone numbers, workspace IDs, or order IDs;
the specific data you want deleted, or a request to delete all data associated with your account.
We may ask for additional information to verify identity, business ownership, administrator access, or authority to request deletion.
2. Timeline
We will verify the request and complete deletion within 7 working days, unless we are required to retain limited records for security, fraud prevention, legal compliance, or backup retention.
Where a product provides self-service disconnection for an integration, disconnection removes active tokens and connected platform access. Associated platform data stored in our systems is deleted or de-identified within 24 hours unless a longer legal, security, backup, or dispute retention period applies.
Account closure requests are completed within 30 days for remaining account, workspace, and product data, subject to lawful retention.
3. Meta, Instagram, Facebook, Messenger, and WhatsApp Data
When you connect Meta products to our services, we may process platform data such as account IDs, page IDs, Instagram professional account IDs, post or reel IDs, comment IDs, message IDs, profile identifiers, usernames, captions, media URLs, webhook events, tokens, permission status, WhatsApp Business account IDs, phone numbers, templates, delivery status, messages, and related metadata.
To request deletion of Meta platform data obtained through our services, email admin@vectorscalelabs.com with the subject line "Meta Data Deletion Request" and include the relevant Instagram username, Facebook Page name or ID, Meta Business ID, WhatsApp Business number, and the VectorScale Labs product used.
What we delete includes:
stored platform tokens and permission records;
connected account identifiers stored in our systems;
message, comment, and conversation data stored in our systems;
automation rules, reply templates, routing configuration, and metadata tied to the disconnected channel;
cached media or temporary media URLs held by our systems;
logs that are not required for security, fraud prevention, platform integrity, legal compliance, or dispute resolution.
Data that remains inside Meta, Instagram, Facebook, Messenger, WhatsApp, or a third-party Business Solution Provider is governed by that platform's own deletion tools, policies, and retention systems.
4. Haulistic Data
For Haulistic, deletion may cover account data, workspace data, storefront configuration, product catalog data, order workflow settings, brand assets, uploaded files, support records, and integration configuration stored by VectorScale Labs.
Customer order records, invoices, tax records, payment records, and records needed for legal compliance may be retained where required by law.
5. Chatwise Data
For Chatwise, deletion may cover account data, workspace data, user roles, connected channel records, automation settings, inbox data, message content stored in our systems, metadata, templates, customer conversation records, AI feature caches tied to your workspace, and integration configuration.
If you disconnect Instagram, Facebook, Messenger, or WhatsApp within the product where that option is available, the connected channel is removed and active tokens are revoked or deleted from our systems.
6. Website, Contact, and Support Data
If you contacted us through vectorscalelabs.com, booked a call, submitted a form, emailed support, or shared files for troubleshooting, you may request deletion by emailing admin@vectorscalelabs.com.
We delete support and contact data unless we need to retain it for legitimate business records, legal compliance, dispute resolution, fraud prevention, or security.
7. Backups and Logs
Encrypted backups run on rolling retention schedules. Deleted data may remain in backups until those backups expire. We do not restore deleted data from backups except where legally required or necessary for security or disaster recovery.
Minimal security logs, audit records, and abuse-prevention logs may be retained for a limited period if needed to protect the services, investigate misuse, comply with law, or defend legal claims.
8. Limits on Deletion
We may retain information where required or permitted by law, including tax, accounting, billing, fraud prevention, security, dispute, compliance, or legal hold obligations.
We may also retain aggregated or de-identified information that no longer identifies a person or business account.
9. Confirmation
After verifying and completing your request, we will send a confirmation to the email address associated with the request or account.
10. Contact
VECTORSCALE LABS PRIVATE LIMITED
IX/483, Grand Central, By Group Mukkadan, Kakkanad, Ernakulam - 682030, Kerala, India
Email: admin@vectorscalelabs.com
GSTIN: 32AALCV8663L1ZN
CIN: U62013KL2026PTC100709