Privacy Policy
Effective Date: 7 July 2026
This Privacy Policy explains how VECTORSCALE LABS PRIVATE LIMITED ("VectorScale Labs", "we", "us", or "our") collects, uses, discloses, protects, and deletes personal information across our websites, product pages, support channels, and software products, including Haulistic and Chatwise.
Legal entity: VECTORSCALE LABS PRIVATE LIMITED
Registered office: IX/483, Grand Central, By Group Mukkadan, Kakkanad, Ernakulam - 682030, Kerala, India
GSTIN: 32AALCV8663L1ZN
CIN: U62013KL2026PTC100709
Privacy contact: admin@vectorscalelabs.com
1. Scope
This Policy applies when you visit vectorscalelabs.com, contact us, book a call, use Haulistic, use Chatwise, connect supported integrations, interact with support, or otherwise provide information to VectorScale Labs.
This Policy covers company-wide data handling. Product-specific pages, order forms, data processing addenda, and platform notices may provide additional details.
We do not operate Meta, Instagram, Facebook, Messenger, WhatsApp, payment providers, shipping providers, or other third-party platforms. Their own privacy policies and terms apply to data they process independently.
2. Information We Collect
We collect information in the following categories, depending on the services you use.
Account and contact information: name, email address, phone number, business name, role, workspace information, billing contact details, and support contact details.
Business and product information: store setup information, product catalog data, product images and descriptions, pricing, order workflow settings, brand assets, automation configuration, FAQs, reply templates, and onboarding details.
Customer and conversation data: messages, comments, replies, customer identifiers, conversation metadata, timestamps, delivery or read status, routing rules, assignments, and support context processed through Chatwise or connected channels.
Meta platform data: where you connect Meta products or grant permissions, we may process page IDs, business IDs, Instagram professional account IDs, post or reel IDs, comment IDs, message IDs, profile identifiers, usernames, captions, media URLs, webhook events, tokens, permission status, and related metadata required to provide the connected feature.
WhatsApp Business data: where enabled, we may process WhatsApp Business account IDs, phone numbers, template metadata, conversation IDs, messages, delivery status, media needed for conversation display or delivery, and other information needed to operate the integration.
Website and device data: IP address, device and browser type, operating system, pages viewed, referral pages, session data, cookies, diagnostics, performance logs, and security logs.
Billing data: plan information, invoice records, tax details, payment status, and limited billing contact information. Full card or bank details are processed by payment providers and are not stored by us unless expressly stated by the provider.
Support and communications: emails, call notes, form submissions, screenshots, files, feedback, and troubleshooting information you provide.
3. How We Use Information
We use information to:
provide, operate, maintain, and improve our websites, Haulistic, Chatwise, and related services;
create and manage accounts, workspaces, billing, onboarding, and support;
connect and operate integrations you enable, including Meta, Instagram, Facebook, Messenger, WhatsApp Business Platform, commerce, payment, shipping, analytics, and support tools;
display and route customer conversations and automate workflows based on your configuration;
secure the services, prevent abuse, debug errors, monitor performance, and maintain audit records;
send transactional notices, service updates, security alerts, support messages, and product communications;
comply with law, enforce terms, respond to lawful requests, and protect rights and safety;
analyze aggregate product usage and improve product reliability and user experience.
We do not sell personal information. We do not use Meta platform data for advertising, profiling unrelated to the connected feature, or sale to data brokers.
4. AI-Assisted Features
If AI-assisted features are enabled, we may process business context, FAQs, product information, message history, and conversation metadata to draft replies, summarize conversations, classify requests, or support automation.
AI outputs should be reviewed where accuracy matters. Unless separately agreed in writing, we do not use Customer Content to train third-party foundation models for unrelated customers.
5. Legal Bases and Roles
Depending on the context and applicable law, we process personal information based on performance of a contract, consent, legitimate interests, compliance with legal obligations, and protection from abuse or fraud.
For customer, order, conversation, and platform data that a business processes through Haulistic or Chatwise, the business is usually the controller or business owner, and VectorScale Labs acts as a processor or service provider.
For our own website visitors, prospects, account administration, billing, security, legal compliance, and product analytics, VectorScale Labs may act as a controller.
6. Sharing and Disclosure
We may share information with:
trusted service providers that help us provide hosting, storage, security, email, support, analytics, scheduling, payment, and infrastructure services;
third-party integrations that you enable or authorize;
Meta, Instagram, Facebook, Messenger, and WhatsApp Business Platform when needed to provide connected features and only according to your configuration;
professional advisers, authorities, courts, or regulators when legally required or necessary to protect rights and safety;
successors in connection with a merger, acquisition, financing, restructuring, or sale of assets, subject to appropriate protections.
7. Service Providers and Third-Party Tools
We may use trusted service providers to operate, secure, host, analyze, support, and improve our websites and products. These providers may process limited information only as needed to provide services to us and are not permitted to use personal data for their own unrelated purposes.
These service providers may support categories such as:
cloud hosting and infrastructure;
database and storage;
analytics and diagnostics;
email and communications;
payment processing, where applicable;
scheduling/contact forms;
customer support tools;
AI infrastructure, where applicable and only for enabled AI features;
Meta, Instagram, Facebook, and WhatsApp integrations when enabled by the customer.
We do not publish a standalone public vendor list at this time. Customers with separate written agreements may receive additional service-provider information as required by those agreements.
8. Security
We use reasonable technical and organizational safeguards designed to protect information, including access controls, encryption in transit, credential protections, logging, monitoring, and least-privilege access. More detail is available at /security.
No system can be guaranteed perfectly secure. You are responsible for maintaining strong account security, limiting user access, and protecting credentials for your own accounts and connected platforms.
9. Retention
We retain information only for as long as needed to provide services, comply with law, resolve disputes, enforce agreements, maintain security, and support legitimate business operations.
Platform tokens and connected account data are retained only while needed to operate the relevant integration. When a connected integration is disconnected or a verified deletion request is completed, we delete or de-identify applicable data according to our Data Deletion Policy.
Encrypted backups operate on rolling retention schedules. Deleted data may remain in backups until they expire, but it is not restored except where required for legal, security, or disaster recovery reasons.
10. Your Rights and Choices
Depending on applicable law, you may have rights to access, correct, delete, export, restrict, or object to processing of your personal information.
To exercise rights, email admin@vectorscalelabs.com. We may need to verify your identity and account ownership before fulfilling a request.
If you are a customer of a business that uses Haulistic or Chatwise, please contact that business first. We will support the business in responding to valid requests where required.
11. Cookies and Similar Technologies
We may use cookies, pixels, local storage, and similar technologies to keep sessions secure, remember preferences, analyze website traffic, and improve services. You can manage cookies through your browser settings, but some features may not work correctly if cookies are disabled.
12. International Processing
We may process and store information in India and other countries where we or our service providers operate. Where required, we use appropriate contractual, technical, and organizational safeguards for cross-border transfers.
13. Children's Privacy
Our services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children under 13 or the age of digital consent under applicable law. If we learn that such information has been collected, we will delete it.
14. Data Deletion
Data deletion instructions for VectorScale Labs, Haulistic, Chatwise, and connected Meta, Instagram, Facebook, Messenger, and WhatsApp data are available at /data-deletion.
For deletion requests, email admin@vectorscalelabs.com with the subject line "Data Deletion Request".
15. Changes to This Policy
We may update this Privacy Policy from time to time. We will update the effective date and publish the revised version on this page. Material changes may also be communicated by email, dashboard notice, or another reasonable channel.
16. Contact
VECTORSCALE LABS PRIVATE LIMITED
IX/483, Grand Central, By Group Mukkadan, Kakkanad, Ernakulam - 682030, Kerala, India
Email: admin@vectorscalelabs.com
GSTIN: 32AALCV8663L1ZN
CIN: U62013KL2026PTC100709